AI News

How Will AI-Powered Customer Service Help Customer Support Agents? by Maruti Techlabs

The 7 Best Examples Of Artificial Intelligence To Improve Personalization AI can make it a thing of the past, though, with automated order entry (also known as automated data capture). With the help of AI automation tools, professionals can incorporate file transfers into larger workflows. By doing so, they can trust that documents are being sent to the correct individual without having to take time...

What is Natural Language Processing? An Introduction to NLP

Machine Learning ML for Natural Language Processing NLP Since 2015, the statistical approach was replaced by neural networks approach, using word embeddings to capture semantic properties of words. The earliest decision trees, producing systems of hard if–then rules, were still very similar to the old rule-based approaches. Only the introduction of hidden Markov models, applied to part-of-speech...

30+ Chatbot Use Cases Applications in Business 2023 Update

Smart Chatbot for Ecommerce Industry: Use Cases & Examples Chatbots can ease the pressure on today’s customer service teams as first-line support by handling most simple requests. Chatbots can verify order details, answer WISMO requests, offer quick solutions, and even collect customer feedback which helps to improve overall customer satisfaction. Birdeye is an all-in-one customer service platform...

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